My original 2013 MLX Malibu cover was destroyed. Because the dealers would and were awful to deal with I went directly to the manufacturer. They were fantastic about getting me a brand new cover in record time. Thanks!
This company takes care of the costumers for life! My 1995 bimini top had a broken eye bracket. After emailing customer service rep, he sent me two new brackets at no charge.
Purchased a mooring cover for my 2001 Sea Ray BR last year. Also got the snap kit to install the snaps on the cover. Lot of work to install the snaps and ended up that the snap kit (adjustable wrench with the snap attachment) was defective. After installing the snaps some of them popped off. I explained this to the customer service rep and she said they knew the snap kit was defective so they sent me a new one which had the snap attachment welded on and a few extra snaps to replace the ones that fell off. Since then all the rest of the snaps have come off and now my mooring cover is only being held on by about a third of the snaps. I sent an email to customer service several weeks ago asking for more snaps and my email has gone unanswered so now I have to go buy some snaps to replace the ones that have fallen off. Not a huge deal but for the tons of money and time I spent on this cover it's disappointing to say the least. The cover itself is OK. water pools in a couple of areas on it and the grommet for the main section pole came out and I had to jury rig that but it keeps water out of the boat .
Fit perfectly. Great service
I've done several tops over the years and I've never seen them fail this quickly. And getting them fixed is PAINFUL. Wont return calls. Will probably have them fixed correctly locally and file a claim against Great Lakes in small claims court for what we paid for and didn't get.
This is inexcusable for any shop.
We purchased these tops about a year and a half ago. Three pieces. They fit great, but the thread didn't last. All three pieces failed. One we had fixed locally. The other two pieces we returned for a fix. We fought back and forth for awhile and they finally decided to fix it. The finally returned the tops and they had failures right out of the package.
Great Lakes Boat Top is a US Point Of Interest based in Vonore, Tennessee. Great Lakes Boat Top is located at 15 Quality Cir, Vonore, TN 37885, USA.
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